Terms of Service,
Refunds and Disclaimer

01The service

We write, produce and deliver short-form videos and related creative work. A plan gives you a fixed number of finished videos for each billing period, as described on the plans page at the time you buy.

• One video is up to 15 seconds, vertical 9:16 unless we agree another format. A video of 16 to 30 seconds counts as two.
• Each video includes script, visuals, motion graphics, captions and sound.
• The services are offered to businesses and professionals, not to consumers for personal use.
• Anything not described on the plans page, such as media buying, account management, or posting on your behalf, is not included unless we agree to it in writing.

02Plans and billing

• Prices are in US dollars and do not include taxes, bank charges or currency conversion fees that may apply to you.
• Pilot: a single payment for a fixed number of videos. It does not renew.
• Monthly plans: billed in advance and renewed automatically each month until you cancel.
• Annual plans: paid in advance for 12 months, at the price of 10 monthly payments. They renew automatically every 12 months at the price in force at that time, until you cancel. To stop the next renewal, cancel before the renewal date by writing to hello@p8creativeagency.com.
• Work for a period starts after payment for that period has been received.
• Videos included in a monthly period that you do not use carry over to the following period only. After that they expire.
• We may change prices for future periods. Launch pricing shown on the plans page applies to plans purchased before its end date; regular prices apply to plans purchased after it. A change never affects a period you have already paid for, and we will tell you at least 30 days before it applies to your plan.

03Cancellation and refunds

• Pausing: a monthly plan can be paused once for up to 30 days. Annual plans can be paused for up to 60 days in total, and the end date moves by the same number of days.
• Refunds are sent to the original payment method within 10 business days of your cancellation.
• If we cannot deliver what you paid for, we refund the undelivered part in full.
• If you believe a charge is wrong, please write to us first. We will fix genuine errors quickly.

04Delivery and revisions

• Delivery times shown on the site are targets, not guarantees. They assume that you send your brief and approve scripts within 2 business days of each request.
• Every video includes one round of revisions, requested within 7 days of delivery. Further rounds, or changes to an approved script after production, may be quoted separately.
• A video is considered accepted when you approve it, publish it, or do not request changes within 7 days of delivery.
• Delays caused by missing materials or late approvals do not extend a billing period or create a right to a refund.

05Your responsibilities

• You confirm that you own or have permission to use everything you send us: logos, product images, footage, music, names, likenesses and claims.
• You are responsible for the accuracy of the statements made about your product or service, and for approving each script before production.
• You decide where and how the videos are published, and you are responsible for following the rules of each platform and the advertising laws that apply to you.
• We may decline or stop work on content that is unlawful, deceptive, hateful, or that imitates a real person or organization without permission.

06Ownership and licenses

• Once a video is delivered and fully paid, we assign to you all the rights we hold in that final video. You may publish it on any channel, organic or paid, with no time limit.
• We keep our working files, templates, tools, methods and know-how, and we may use similar techniques for other clients.
• Stock assets, fonts, music or software included in a video remain subject to their own licenses. We only use assets that allow commercial use in the delivered video.
• Characters or AI presenters created specifically for your brand will not be reused by us for another client.
• Unless you tell us otherwise in writing, we may show the delivered videos in our portfolio and name you as a client. You can opt out at any time.

07Use of AI

• We use generative AI tools together with 3D, motion design and editing. Videos may include AI-generated people, voices, images or environments.
• AI presenters are fictional. We do not present them as real customers, employees or experts, and we never create fake testimonials or invented results.
• We do not imitate the face or voice of a real person without that person's documented consent.
• Platforms and laws may require AI-generated content to be labeled. We can add a disclosure to the video on request. Applying any label required where you publish is your responsibility.
• The legal protection of AI-generated material differs between countries and is still developing. We assign the rights we hold, but we do not warrant that a video or any part of it can be registered or protected as a copyright or trademark in every jurisdiction.
• AI output can resemble existing works by coincidence. We review each video before delivery, but we cannot guarantee that no similarity exists.

08No guarantee of results

• Statistics quoted on this site, such as posting-frequency studies, are published by third parties and describe averages across many accounts. They are shown for information and are not a promise about your account.
• Sample advertisements on this site are dramatizations or portfolio pieces. They are not testimonials and do not show typical results.
• Platform algorithms, policies and ad review decisions are outside our control. We are not responsible if a platform limits, rejects or removes a video.

09Regulated industries

• Nothing we produce or publish is financial, investment, legal, tax or medical advice.
• If your business is in a regulated field, such as finance, investing, health, gambling or alcohol, you are responsible for making sure each video complies with the rules that apply to you, including required warnings, licenses, age limits and regional restrictions.
• Videos for financial and investing brands are educational only. We do not make performance promises or recommend specific investments.
• iGaming and casino visuals are produced for licensed operators and their suppliers. You are responsible for where and to whom that content is shown.

10Limitation of liability

• The services are provided "as is". To the extent the law allows, we exclude all implied warranties, including fitness for a particular purpose.
• To the extent the law allows, our total liability for any claim related to the services is limited to the amount you paid us in the three months before the event that gave rise to the claim.
• We are not liable for indirect or consequential losses, such as lost profits, lost data, or loss of business or reputation.
• You agree to cover claims and costs that arise from materials or instructions you gave us, from statements about your product, or from how and where you published the videos.
• Nothing in these terms limits liability that cannot be limited by law.

11Privacy

• What we collect: the details you send through the contact form or by email (name, email, company, phone, message), and what we need to deliver your plan.
• Visit statistics: we count visits with our own tool. It stores an anonymized identifier derived from the IP address, the country, the page of entry and the type of site the visit came from. It does not store raw IP addresses and does not use advertising cookies.
• Payments: card payments are processed by a third-party payment provider. We do not receive or store your full card number.
• How we use it: to reply to you, deliver the service, issue invoices and improve the site. We do not sell personal data.
• How long we keep it: visit statistics are kept for 30 days. Client records are kept for as long as required for accounting and legal purposes.
• Your rights: you can ask to see, correct or delete your personal data by writing to hello@p8creativeagency.com. If you are in the European Economic Area or the United Kingdom, you also have the right to object to processing and to complain to your data protection authority.

12General terms

• Independent contractor: we work as an independent service provider. Nothing here creates an employment, partnership or agency relationship.
• Confidentiality: we keep non-public information you share with us confidential and use it only to deliver the service.
• Ending the service: we may suspend or end a plan if a payment fails, or if these terms are seriously breached. If we end a plan for any other reason, we refund the undelivered part of what you paid.
• Events outside our control: neither party is responsible for delays caused by events beyond reasonable control, including outages of third-party tools and platforms.
• Governing law: these terms are governed by the laws of the State of New Mexico, United States. Disputes will be heard in the state or federal courts located in Bernalillo County, New Mexico, unless mandatory law gives you the right to another venue. Before filing a claim, both parties agree to try to resolve the matter in good faith for 30 days.
• Changes: we may update these terms. The date at the top shows the current version. Changes apply to periods that start after the update.
• Entire agreement: these terms and the plan you bought are the whole agreement between us. If a written proposal signed by both parties says something different, the proposal prevails. If any part of these terms cannot be enforced, the rest stays in effect.

13Contact

P8 Solutions LLC, doing business as P8 Solutions Creative Agency
1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, United States
hello@p8creativeagency.com